Excellent customer service Review by Christopher H.
I had purchased one of the grill buckles but it arrived to me in near-perfect condition, not worn like in the photo above. Thankfully the customer service agent was in touch with me quickly and had a new, properly-worn buckle in the mail to me the next day. Definitely a positive customer service experience. Plenty of people have had positive comments on my buckle! (Posted on 5/13/2016)